Due to large parcel volumes within the NZ postal system, please expect shipping delays.

Care Instructions & Warranty


CARE INSTRUCTIONS
Precious metals like silver and gold are delicate, and despite our best efforts, they can still become tarnished due to a process called oxidation. However, silver is known to tarnish much quicker than gold. Fortunately, there's no need to panic as these metals can be easily restored to their former glory with a quick polish from a microfiber cloth or special jewelry cloth. We recommend avoiding contact with water, strong chemicals, sweat, chlorine, cleaning products, creams, and perfumes as this can speed up the oxidation process. Air exposure can also wreak havoc by tarnishing your delicate jewelry. It's best to store your silver and gold pieces in individual, air-tight bags which help to keep the shininess and brilliance intact.

WARRANTY
We offer a 6-month warranty on all silver and gold jewelry items with proof of purchase. Our warranty covers faulty items. It does not cover wear & tear. Please refer to our care instructions above for general care instructions.

SUPPORT
In case of any faulty goods please contact us with a photo and proof of purchase details. Items will be replaced at our discretion. At this point, we do not offer a repair service.

Please contact us directly in regards to any warranty claims or care instructions.
Email: support@sincerelydanicka.com